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WINDOWS 10
Posted by , Last modified by on 25 August 2015 02:52 PM
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Basic/Standard troubleshooting steps applicable for all scenarios are:
WINDOWS 10: INSTALLATION
Prior to troubleshooting installation problems, always make sure to check the make and model of the computer if it has been tested by the OEM to fully run Windows 10. Check the OEM list of websites below for reference:
HP http://www8.hp.com/us/en/ads/windows10/upgrade.html HP Printers: http://support.hp.com/us-en/document/c04658195
DELL http://www.dell.com/support/article/us/en/19/SLN297954/EN Dell Printers: http://www.dell.com/support/Article/us/en/04/SLN297761/EN
Toshiba (Europe) http://www.toshiba.eu/innovation/generic/windows10/
Toshiba (United States) http://win10upgrade.toshiba.com/swupdate/modellist.aspx?region=TAIS&lang=en&country=US
Acer http://us.acer.com/ac/en/US/content/windows10-eligible-models#_ga=1.134218545.110854862.1438796589
Lenovo https://support.lenovo.com/us/en/documents/ht10353
Packard Bell http://www.packardbell.co.uk/pb/en/GB/content/windows10-eligible-models
Sony http://esupport.sony.com/US/p/os10upgrade.pl
Gateway http://us.gateway.com/gw/en/US/content/drivers-downloads
Emachines http://www.emachines.com/ec/en/US/content/drivers
Also use the Windows Compatibility center to check for software or printer compatibilities https://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home
Upgrade Rollback Issues/ Errors during Installation
Here are the rollbacks recorded so far with the appropriate T/S:
More information for other errors are found here: https://sharepoint.partners.extranet.microsoft.com/sites/GCS/commboard/Lists/Windows%20Upgrade%20and%20Update%20Error%20Codes/windows%2010%20Errors.aspx | |
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