Knowledgebase
WINDOWS 10
Posted by on 25 August 2015 02:52 PM

Basic/Standard troubleshooting steps applicable for all scenarios are:

  • Software Cleanboot
  • Hardware cleanboot
  • Sfc /scannow
  • Dism restorehealth
  • Disable/uninstall Antivirus
  • Testing in another user account

 

 

WINDOWS 10: INSTALLATION

 

Prior to troubleshooting installation problems, always make sure to check the make and model of the computer if it has been tested by the OEM to fully run Windows 10. Check the OEM list of websites below for reference:

 

 

HP

http://www8.hp.com/us/en/ads/windows10/upgrade.html

HP Printers: http://support.hp.com/us-en/document/c04658195

 

DELL

http://www.dell.com/support/article/us/en/19/SLN297954/EN

Dell Printers: http://www.dell.com/support/Article/us/en/04/SLN297761/EN

 

Toshiba (Europe)

http://www.toshiba.eu/innovation/generic/windows10/

 

Toshiba (United States) http://win10upgrade.toshiba.com/swupdate/modellist.aspx?region=TAIS&lang=en&country=US

 

Acer

http://us.acer.com/ac/en/US/content/windows10-eligible-models#_ga=1.134218545.110854862.1438796589

 

Lenovo

https://support.lenovo.com/us/en/documents/ht10353

 

Packard Bell

http://www.packardbell.co.uk/pb/en/GB/content/windows10-eligible-models

 

Sony

http://esupport.sony.com/US/p/os10upgrade.pl

 

Gateway

http://us.gateway.com/gw/en/US/content/drivers-downloads

 

Emachines

http://www.emachines.com/ec/en/US/content/drivers

 

 

Also use the Windows Compatibility center to check for software or printer compatibilities

https://www.microsoft.com/en-us/windows/compatibility/CompatCenter/Home

 

 

 

Upgrade Rollback Issues/ Errors during Installation

  • Please collect MSDT Setup and Rollback Data prior to troubleshooting

Here are the rollbacks recorded so far with the appropriate T/S:

  • 20004     Logs = Yes, and an MSInfo32 .NFO upload would be good too.
    • Uninstall Antivirus and other sec/util software
    • Storage issues: Disconnect SATA cables for non-OS drives (if the customer can do it on their own). Disconnecting DVD drive is often reported as a workaround.
    • Disconnect non-essential hardware (including the Windows 10 USB install media as soon as the PC restarts for the first time during the upgrade).
    • Drivers
  • 20009     Logs = Yes
    • Drivers. Update chipset drivers.
  • 2000A     Logs = No
    • Transient. It may work if you try installing a 2nd time.
  • 2000C     Logs = No
    • Uninstall Antivirus and other sec/util software
    • Transient. It may work if you try installing a 2nd time.
  • 2000D     Logs = Yes
    • Problem in user profile
  • 20017    Logs = No
    • Uninstall Antivirus and other sec/util software
    • Drivers
    • External hardware
    • BIOS Security settings
    • Third party boot loader (GRUB)
    • Desktop utilities (IOBit, Intel Desktop Utilities, other tuning software)
    • Older NFORCE or SteelSeries drivers/software
  • 30017     Logs = Yes
    • Uninstall Antivirus and other sec/util software
    • Drivers
    • External hardware
  • 4000B     Logs = Yes
    • Uninstall Antivirus and other sec/util software
    • Drivers
  • 4000D    Logs = Yes
    • Problem in user profile
  • 4001E     Logs = Yes
    • Uninstall Antivirus and other sec/util software
    • Drivers

More information for other errors are found here: https://sharepoint.partners.extranet.microsoft.com/sites/GCS/commboard/Lists/Windows%20Upgrade%20and%20Update%20Error%20Codes/windows%2010%20Errors.aspx

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